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Empowering Merchants, Consumers, and Partners with secure, seamless, and innovative payment solutions across Europe.
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If you’ve explored our FAQs and still have questions or need additional details about our services, we’re here to help!
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Frequently asked questions
Explore our FAQs section for quick answers to common queries. If you have more specific questions, feel free to reach out to us. We’re here to help!
What is MyBank?
MyBank is a payment method for your online purchases of goods and services.
How does MyBank work?
Click on the “MyBank” button, select or enter your bank or PSP, and you’ll be automatically redirected to your secure online banking platform. Log in using your usual credentials, review the payment details on the pre-filled transfer form, and confirm the payment with a single click. Once completed, you’ll be seamlessly returned to the merchant’s website.
How does MyBank make shopping on the internet safer?
MyBank is safer than other methods of payment because :
- It is a solution provided by your bank or PSP.
- When you make the payment, no personal information, bank details, or payment
information are shared with third-parties. - It does not require any new registration, any personal data sharing, any new
password.
Could MyBank be useful for my business?
Absolutely.
With MyBank you will add an alternative payment method to your website and be able to extend your offer to:
1) Customers wishing to keep their banking information protected and not shared with any third parties.
2) Foreign customers whose payment services are covered by your local PSP.
You will not need to:
Retain any customers’ data and worry about their data protection; verify that payment information is correct;
process any chargebanks for MyBank payments.
How do I sign up to MyBank
You can access MyBank directly through your bank’s online banking service. If your bank is part of the MyBank network, you’re already set up—no registration required!
I cannot find my bank or PSP in the list of MyBank buyer banks?
This indicates that your bank or PSP does not yet offer MyBank services. If you’d like to use MyBank, please fill out the contact form, and we will reach out to your PSP on your behalf.
Where do I pay with MyBank?
You can pay on any merchant and public administration website showing the MyBank logo. Discover some of the merchants offering MyBank payments.
Whom can I contact regarding my purchase or payment?
Any questions you have regarding payments should be addressed to your PSP, whilst questions regarding your purchase order should be addressed to the merchant.